Performance Measures:
Saturn® Fasteners is committed to providing optimal customer service. We would like to ask you to provide us with you perception of our performance. Please check the button (1 - 5) that best represents our performance. This rating scale is based on 1 through 5; with 5 meaning "Very Satisfied" and 1 meaning "Very Dissatisfied".
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1. How easy is it for you to access a Saturn® Fasteners Account Representative?
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2. Do the Saturn® Representatives speak in a courteous manner?
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3. Are Saturn®'s quotes returned in the anticipated amount of time?
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4. Are we competitive in price?
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5. Are we competitive in lead time?
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6. Are your deliveries on time?
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7. How do you rate our accuracy with regard to documentation included in each shipment?
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8. Do we meet your quality expectations?
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9. Did we meet all of your technical needs?
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10. Overall, how well does Saturn® Fasteners meet your needs?
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When Contacting Saturn Fasteners...
Please select one choice only.
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| 1. What is your 1st most important reason for contacting Saturn® Fasteners? |
a. Price
b. Lead Time
c. Product Availability
d. On-Time Deliveries
e. Customer Service
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| 2. What is your 2nd most important reason for contacting Saturn® Fasteners? |
a. Price
b. Lead Time
c. Product Availability
d. On-Time Deliveries
e. Customer Service
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| 3. What is your 3rd most important reason for contacting Saturn® Fasteners? |
a. Price
b. Lead Time
c. Product Availability
d. On-Time Deliveries
e. Customer Service
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Additional Comments (Optional)
Please let us know how Saturn® Fasteners can improve its service.
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AS9100-D/ISO9001:2015 Certification
